Do I have any options? Ford won’t help me!?
I received a recall letter from Ford in the mail two weeks ago due to 2 malfunctions. The first one it was a malfunction with the door latches, 2nd one fuel tank malfunction as well. I took it in for the door latches only since the parts for the 2nd malfunction was gonna take 3 weeks to get there. So they told me it should get fixed by the next day. So I went to the dealership to pick it up and I was told that the car would not turn on. They told me that they were going to fix it for free since the car wasn’t like that when I left it. But that it was gonna take 3 weeks to get fix. I asked for a rental but they’re refusing to get me one. Now I don’t have a car! Called 1800 # and they won’t do anything.
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Talk with the dealership District Rep and let him know you're going to call the Better Business Bureau. They hate that.
You make me happy I have Toyotas. When we took ours in for recall work and parts were back ordered, the recall also rented us a loaner for until ours was completely repaired. If the ford dealer can't get your car to start and run after you drove it to them, they DO owe you a loaner for until they can fix what they messed up.
They can get the car to turn on. That place is full of gear heads. They know how to "cheat". I want my car and I am leaving Dodge.
So, the fuel tank issue hit your car and the part is backordered because of the recall. Ford CAN'T do anything to get your car fixed faster. They SHOULD cover a rental car until yours is fixed.
Call your state's Attorney General.
Why dont you use your insurance policy? Do you not have insurance?
Use your car insurance policy for a rental car.