Military star card won’t give me my money.?

I got military star card about a year ago, I was fined a couple times for something I was not in control of after I was misinformed by one of their agents. All I used it for was gas once a week on base, nothing major so I decided to ask them to close my account. But before I did that, I looked through my statements and realized that I was charged $120 for absolutely no reason. I gave them a call and they said it was a mistake on their end and they would send me a check for $120. 4 months go by and still no check. It has apparently been sent out 4 times, returned to them 3 times because it was apparently “returned” by the usps and the 4th time it was sent was a month ago and I still don’t have it.

Every person I talk to tells me once it’s returned, they will send it out again and that’s the only thing they can do for. It has happened 4 times so far.

What are my options now?

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