If a customer thinks they gave a shop assistant a £10 note for an item and they gave them change for a £5 note?
Customer insistes it was a £10 note given, but assistant says it was a £5 note. The manager checks the till transactions in cash for the day against the daily reports of cash taken. Till is not over by £5. This is checked in front of the customer. Customer still says I gave £10 and insistes the associate gives them back their £5 accusing them of fiddling. What else can you do
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As far as the present transaction is concerned you must decide if keeping the customer is worth $5. If not, insist that SHE made the mistake. In the future, commence a policy of leaving the note handed to the cashier somewhere where the customer can see it until the transaction is complete and the customer has the change.