Of course they can. They talk with you on a regular basis, but if they do not feel they know you well enough to determine the need for an emotional support animal, they should deny this request. There are so many people doing this now days and so many issues with these animals on planes, and in other public places that there will probably be more denials of such requests.
Absolutely yes. They are stating that their knowledge gives them special insight into whether you would benefit from it or not. If they lie their reputation is put at stake.
Answers & Comments
Of course they can. They talk with you on a regular basis, but if they do not feel they know you well enough to determine the need for an emotional support animal, they should deny this request. There are so many people doing this now days and so many issues with these animals on planes, and in other public places that there will probably be more denials of such requests.
Absolutely yes. They are stating that their knowledge gives them special insight into whether you would benefit from it or not. If they lie their reputation is put at stake.
Most likely they have to determine if you have a genuine need or just want to travel with your pet.